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Contact

Contact the team

All contact is by email. One address is sufficient: a person on the team reads each message and answers it.

Email

hello@peppol.sh

We answer during normal Belgian business hours. We do not promise a fixed response time, but a clear message with the details below gets a faster answer. There is no phone number and no contact form.

What to write for each topic

  • Support

    For help with an integration or with a document that failed, include the ID of the document (doc_...) or the company (com_...), the environment (sandbox or live), the error.code of the response and the time of the request. Do not send your API key.

    These pages can have the answer: the developer page and the API reference.

  • Security

    To report a vulnerability, write to the address above and start the subject line with “Security”. Tell us what you found and how to reproduce it.

    Use the sandbox for tests, and do not access the data of other customers. Give us time to correct the problem before you publish it.

  • Privacy requests

    To use your rights under the GDPR (access, correction, deletion, export), write to the address above. We respond within 30 days. The privacy policy has the details.

  • Sales and agreements

    For higher volumes, a Data Processing Agreement or custom terms, use the same address. The standard rates are public on the pricing page, and you do not need a sales call to start.